Terms of Service
Last updated 10 August 2026 · we date every change and tell existing customers what moved.
Terms
Short version: you pay monthly or annually, you can leave whenever, and your data leaves with you.
Cancel any month. Annual plans run to the end of their term.
Full export on demand, in open formats, before and after you leave.
Founding customers keep theirs. We give notice before anyone's price changes.
We publish incidents. We're early stage and we don't pretend otherwise.
1. Agreement
These Terms of Service ("Terms") govern your access to and use of ClassBold — the software platform for tutoring agencies, academies and tutoring businesses, including its websites, applications and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and, where applicable, the business you represent.
The Service is provided by Fortelk FZE LLC, a Free Zone Establishment licensed by Sharjah Publishing City Free Zone Authority (licence number 4429756.01), at Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. References to "ClassBold", "we" or "us" in these Terms mean Fortelk FZE LLC. You can contact us at info@classbold.com.
2. The Service
ClassBold provides tools for running a tutoring business: scheduling, attendance, billing, payroll, parent and student portals, communications, and growth features including AI-assisted drafting. We may add, change or remove features over time; we will not materially reduce the core functionality of a paid plan during a paid term without notice.
3. Accounts
You must provide accurate information when creating an account and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorized use.
You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account.
4. Your data
You retain all rights to the data you enter into the Service. You grant us the limited rights needed to host, process and display that data in order to provide the Service. Our handling of personal data is described in the Privacy Policy.
You are responsible for the lawfulness of the data you store — including obtaining any consents required to store information about your students, families and staff.
5. Acceptable use
You agree not to misuse the Service: no unlawful content or activity, no infringing others’ rights, no attempting to breach or probe the security of the Service or other tenants, no reselling the Service without our agreement, and no sending spam or unlawful messages through the platform’s communication features.
Messaging features must be used in compliance with applicable communications and anti-spam laws in your market, including consent requirements for the recipients you message.
6. AI features
AI-assisted features generate drafts from your own data. You are responsible for reviewing content before it is sent, and for any content you choose to send automatically. AI output can contain errors; the Service is designed so that prices and availability are drawn from your configured data, but you remain responsible for what your business communicates.
7. Fees and billing
Paid plans are billed in advance on a recurring basis at the prices and intervals shown at purchase. Except where required by law, fees are non-refundable. We may change prices with at least 30 days’ notice, effective at your next renewal. Taxes are your responsibility unless stated otherwise.
Payment processing on the platform (for example, collecting tuition from your customers) is provided through third-party payment providers under their own terms; payouts and disputes are subject to those providers’ rules.
8. Term and termination
You may cancel at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate access for material breach of these Terms, non-payment, or where required to protect the Service or other customers. On termination, we will make your data available for export for a reasonable period before deletion, as described in the Privacy Policy.
9. Intellectual property
The Service, including its software, design and branding, is owned by ClassBold and its licensors. These Terms grant you no rights in the Service other than the right to use it. Feedback you give us may be used to improve the Service without obligation to you.
10. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.
11. Limitation of liability
To the fullest extent permitted by law, ClassBold will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenues or data. Our aggregate liability arising out of or relating to the Service is limited to the amounts you paid us in the 12 months before the event giving rise to the claim.
12. Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page and update the "Last updated" date; material changes will be notified to account owners by email or in-product notice before they take effect. Continued use of the Service after changes take effect constitutes acceptance.
13. Governing law and contact
These Terms are governed by the laws of the jurisdiction in which the ClassBold operating entity is established, without regard to conflict-of-laws rules. Questions about these Terms? Reach us through the contact page on this site.
See also our Privacy Policy.